With a chain of 20 hotels in 9 locations, our client has demanding and constant translation requirements. From menus to marketing material, Ona Group needs specialist translation services for the hospitality and tourism sector and Pangeanic meets the challenge. We make sure Ona’s international guests enjoy their stay and everything is clear in their local language.

The Challenge:

Ona complied a search of their own to find a suitable internationally renowned translation company that could provide a tone which is friendly enough for the type of hospitality service, family vacations the firm stands for. Their search finally led them to Pangeanic. Ona is the number 1 hospitality leader in Spain, successfully managing the holidays of thousands of tourists from Britain, Germany, France, Russia, Norway, the Netherlands, Belgium and many other countries. To provide these holiday makers with the best experience possible, Ona needed a global partner that could bridge the gap between all these nationalities and convey messages in their languages with a suitable tone. Whether Ona needs to translate one of their 5 star menus into over 5 languages (no easy feat) or making their guests feel at home by having a welcome note and itinerary ready at a moment’s notice, Pangeanic had to be ready!

The 5 main languages Pangeanic covers for Ona is French, Italian, German, Russian and English, with strong requests for Norwegian and other languages. As Ona is a Spanish group, the source language is almost always in Spanish.

The Process:

For something as simple sounding as a menu, this work is not classified as a straightforward simple translation, far from it! Translation services for the hospitality sector can be one of the hardest calls for any translator.

Pangeanic had to get every nationality drooling to get a taste of this menu in all the languages we were required to translate into. Spanish creative cuisine handles new concepts, textures and food presentation that simply does not translate as an image into most languages. To translate a menu, as delicious as it tastes, we had to rely on our proven processes to recruit the best Transcreation artists in the world. We had to follow our usual, trusted path to recruit the best linguists in the industry.

Secondly, we put them through several test procedures while our in-house teams analyze the results, the final Ona team was chosen and booked for all Ona’s work. Pangeanic now has an extensive database for creative cuisine, as well as terminology databases for apartments, property, legal and many hospitality areas. We have since been able to amplify our portfolio of clients due to the good results and recommendations, our teams are busy producing excellent consistent results and are now trusted Pangeanic resources!

The result:

Go visit one of Ona’s world renowned hotels or apartments and you will see for yourself. Ona is a truly international company that is able to attend to all its guests in any language thanks to the language support provided by Pangeanic. We provide expert translation services for the hospitality sector. Ona is seeing growth and more international visitors, which is a great success for them and us and we are thrilled to be in partnership with such an amazing group such as Ona.

A message from Ona:

“We like Pangeanic’s work ethos and professionalism. They actively listen to their clients – and that helps them be the best every day to provide tailored language solutions. From my point of view, that’s one of their greatest qualities”.
Rafael de Jorge – Marketing Director Onahotels